Project Description
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Client ICICI Bank
Project ICICI Bank Homeloans
A Roof to Homeloans
A Roof to Homeloans
Challenge
ICICI bank has clearly segmented customers and they needed to help home loan seekers quickly identify and approach their homeloan desks with a differentiated proposition.
Interpretation
The research and customer study indicated that the home loan audience who visit the branch requires privacy and time with the advisor to understand the process of disbursement. Also with home loans as a growing business, we could afford to demarcate the business with visual cues.
Solution
We designed a modular standalone structure that houses the homeloan desks, customer seating, waiting spaces all within a conceptual home with the comfort of a small coffee table and service. This can be expanded into a standalone Island or a small roof framing a single desk where space is a limitation in a branch.
